Transfer Policy

This page is short on purpose. Every clause starts with a plain sentence that says what it means in practice, followed by the formal term that binds. There are no hidden charges in here, and no charge we have not named.

This policy applies to every taxi and private transfer booked through SeyBooking.com, including airport transfers and taxi trips on Mahé. It sits alongside our Customer Agreement, Cancellation and Refund Policy and Privacy Policy. Where those documents and this page differ on a transfer booking, this page governs.

1. Who you are booking with

SeyBooking.com takes your booking, fixes your fare, confirms your driver and stays responsible for the arrangement. Every transfer is driven by a licensed, certified private transfer driver in an insured, air-conditioned vehicle. If anything goes wrong, you contact us and we put it right. We never ask you to sort out a problem with someone you have not met.

2. Two ways to book

An instant booking is confirmed when payment succeeds. A free request is a request until we confirm it in writing on WhatsApp or by email. At busy times, such as late-night arrivals in high season, an instant booking is the surest way to hold a driver.

Booking notice for instant booking

Pick-up time (Seychelles time)	Book instantly by
7:00 am to 9:59 pm	At least 2 hours before pick-up
10:00 pm to 11:59 pm	8:00 pm the same evening
Midnight to 6:59 am	8:00 pm the evening before

These limits apply to every instant booking. On a return trip the return pick-up must meet them too. All times are Seychelles time (GMT+4). The booking form only offers payment when your trip meets them, and our system declines a payment that does not. They do not apply to a free request: we answer it as soon as we can and confirm it only when a driver is available. Changing the time of an instant booking after payment is by agreement with us, on the same basis.

3. Fixed fares, and how they are set

All fares are in euros, per vehicle and one way. Two people in a Comfort car pay one fare between them, not one each. A return is the same fare again. There is no night surcharge, no Sunday rate and no public-holiday rate. A 2 am pick-up costs what a 2 pm pick-up costs.

Airport transfers use fixed zone fares from Seychelles International Airport (SEZ). The table shows the Comfort car (a BMW 5 Series) and the Van. Super Budget, an older Suzuki Ertiga, is €25, €27, €30, €40 and €40 for the same five zones. The Executive car is €100 and VIP €150 to any zone.

Airport to	Comfort	Van
Victoria, Eden Island and the ferry quay	€25	€55
The east coast down to Anse Royale	€30	€55
Beau Vallon and the north	€35	€55
The south and south-west resorts	€45	€65
Port Launay and the north-west coast	€45	€55

Every other trip on Mahé in the Comfort car is priced by road distance, using the lower of two rates: €20 plus €1.33 per kilometre, or €26 plus €0.78 per kilometre. The minimum fare is €25, and the result is rounded up to the whole euro. Super Budget is that fare less €3, never below €25. The Van is €55, or €65 when either end is in the south. The Executive car is €100 and VIP €150 for any trip on Mahé.

Example trip	Road distance	Comfort fare
Victoria to Eden Island	3.6 km	€25
Cat Cocos ferry to Savoy, Beau Vallon	5.1 km	€27
Carana Beach to Victoria	8.8 km	€32
Eden Island to Anse Royale	16.5 km	€39
Savoy, Beau Vallon to Anantara Maia	21.8 km	€44
Cat Cocos ferry to Kempinski, Baie Lazare	28 km	€48
Glacis to Banyan Tree, Intendance	39.8 km	€58

The formal position. The fare shown on the booking form, or confirmed to you in writing, is fixed for the trip booked. It is not subject to negotiation, by you or by the driver, and no charge may be added on the day for the trip as booked. Distances are measured by road along the usual route. A trip that changes on the day, such as a new destination or a sightseeing detour, is a different trip and is priced on the same published basis before it is driven.

4. The €5 booking deposit

The deposit is €5 for a one-way trip and €10 for a return, whatever the fare. It is SeyBooking.com’s booking fee and is part of your fare. On a €48 fare you pay €5 online and €43 to your driver at pick-up. On a return at €48 each way you pay €10 online and €86 to your driver.

The formal position. The booking deposit is a non-refundable booking fee, retained by SeyBooking.com, which secures the driver and the fare for the trip booked. It is deducted from the fare, and the balance is payable to the driver at pick-up. It is not refundable on cancellation by you, on a no-show, or on a change of plans, and it is refunded in full only where we cannot provide the transfer you booked (clause 8). Before paying, you are asked to confirm that you accept this policy, and we record the time, the policy version and the device of that acceptance with your booking.

5. Cancellation

How you booked	If you cancel
Free request on WhatsApp or email	Free, at any time. Nothing was charged.
Instant booking with a deposit	The deposit is kept. The balance is never charged, so nothing else is owed.

Please cancel as early as you can, on WhatsApp or by replying to your confirmation email, so your driver can take other work.

6. Changes to your booking

Message us with the new details as early as you can. We move your booking at no charge, and the deposit you paid stays with the booking. If no driver is free at the new time, we tell you straight away, and your original booking stands unless you cancel it under clause 5. A change of pick-up place or destination is priced on the same published basis, and any difference is settled with your driver on the day.

7. Flight delays, waiting and no-shows

For airport pick-ups we track your flight by its number. Your driver leaves for the airport when the aircraft is actually due, and normal delays cost nothing. Waiting at arrivals is included, because immigration and baggage on Mahé can take 30 to 60 minutes on a busy evening. Please give us your flight number when you book.

The formal position. A booking is a no-show when you are not at the agreed pick-up point at the agreed time, or for an airport pick-up after your tracked flight has landed and arrivals have cleared, and you cannot be reached on the phone or WhatsApp number you gave us, and you have not told us of a change. On a no-show the deposit is kept and no further amount is owed. A delay that you tell us about, or a delayed flight, is never a no-show.

8. If we cannot provide your transfer

If we cannot provide the transfer you booked, we tell you as early as we possibly can and refund your deposit in full to the card or PayPal account you paid with. Where we can, we arrange another licensed driver at the same fixed fare first. A refund normally reaches you within 5 to 10 business days, depending on your bank.

9. Payment, receipts and card disputes

Deposits are taken by card through Stripe or through PayPal. We never see or store your card number. Your confirmation email carries a numbered invoice and receipt, and a printable copy is linked from it. Card payments appear on your statement as SC GROUP, the SeyBooking.com group of companies. The balance is paid to your driver at pick-up, in euros or Seychelles rupees, cash or card, and is never charged by us.

The formal position. By paying the deposit you agree that it is a non-refundable booking fee under this policy, and that you will not raise a chargeback, payment dispute or claim with your card issuer or PayPal for it. If you believe a charge is wrong, contact us first at [email protected] and we will answer within two business days. If a dispute is raised, we will respond to it with your booking record, including your acceptance of this policy.

10. Luggage, children and stops on the way

The Super Budget car takes up to two passengers and two suitcases. The Comfort, Executive and VIP cars take up to three passengers and three suitcases. The Van takes five passengers and five suitcases. Surfboards, bicycles, dive bags or extra cases: tell us when you book and we send the right car. Child seats are available on request at no charge, so tell us the age of the child. A short stop on the way, for a supermarket, ATM or SIM card, is fine and free. A sightseeing detour is priced as a taxi trip.

11. Liability

SeyBooking.com is liable for the proper arrangement of the transfer it confirms, and for the selection of licensed drivers to provide it. We are not liable for loss or damage arising from circumstances beyond our reasonable control, including adverse weather, flooding, landslip, road closure, industrial action, flight or ferry cancellation, or acts of government.

We are not liable for indirect or consequential loss, including missed flights, missed connections or missed excursions, save where such loss results directly from our own failure to perform. Nothing in this policy excludes or limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot lawfully be excluded. Personal belongings carried in the vehicle remain your responsibility.

12. Complaints, data and governing law

Any complaint should be raised with us as soon as possible, ideally while you are still on the island. Complaints may be sent to [email protected] and are acknowledged within two business days.

The details you give us to book, your name, phone, email, flight and trip, are processed in accordance with our Privacy Policy and shared with your driver only to the extent needed to carry out the transfer.

This policy is governed by the laws of the Republic of Seychelles, and the courts of Seychelles have jurisdiction. If any provision is found to be unenforceable, the remaining provisions continue in force. We may update this policy. The version that applies to your booking is the one you accepted when you booked, and changes are not applied retrospectively to a confirmed booking.

Transfer policy: frequently asked questions

Related reading: Seychelles airport transfers · Seychelles taxis · Customer Agreement · Cancellation and Refund Policy · Privacy Policy