When a booking can be changed or cancelled, and what refund applies, including our wedding terms.
This policy explains when a booking can be cancelled or amended, and what refund applies. It forms part of your agreement with SeyBooking.com. Please read it, together with any special conditions shown on your chosen service, before you book. We also recommend holding travel insurance.
Submitting a booking request does not by itself guarantee a reservation. We confirm bookings by email, normally within one to two business days. The cancellation terms below take effect once you submit your reservation. If we cannot confirm your booking for any reason, we refund your payment in full. All refunds are made by bank transfer to the account the payment came from, less any unavoidable bank charges. The provider’s own conditions, and any “special notes” on the service page, apply where they differ from the general terms below.
Unless a service page states otherwise, the following applies to tours, activities and similar bookings. Charges are calculated from the date we receive your signed cancellation request relative to the service start date.
| Cancellation received | Refund |
|---|---|
| Less than 6 days before the booking date | Non-refundable |
| 7 to 15 days before the booking date | 50% of the total refunded |
| 16 to 24 days before the booking date | 75% of the total refunded |
| 25 or more days before the booking date | 100% of the total refunded |
Single-day tours and activities: cancel at least 7 days before the start date for a full refund. Admission tickets and skip-the-line passes are excluded. Always check the special notes, as some services are non-refundable.
If a service is due to depart within the next 6 days, we cannot change the departure date or offer a refund. All cancellations must be made directly with SeyBooking.com, not with the provider.
We process cancellation and refund requests within one to seven business days. We cannot accept cancellations by phone or voicemail. A cancellation is only valid once you have completed and signed our cancellation request form and sent it to [email protected], with a short note explaining the reason.
Changes to a confirmed booking are subject to a minimum amendment fee of USD 10 per change. For single-day bookings this applies to changes made within 7 days of the booking date, and for multi-day bookings within 24 days of the booking date. Amendments are reconfirmed within one to two business days. The following count as amendments:
The USD 10 fee is a minimum. Multiple or last-minute changes may cost more, and paying the fee does not guarantee that a change can be made. For promotional bookings such as “Buy 2, Get 1” offers, cancelling a guest within seven days of departure may attract the penalties shown on the service page; beyond seven days, the USD 10 fee applies per person.
Weddings involve advance commitments, so the following terms apply to wedding packages in addition to the general terms above.
A binding contract is formed when we receive your deposit. The deposit includes a fixed €100 consultation and administration fee that covers our initial consultation, administrative work and date-holding. This €100 fee is non-refundable in all circumstances. The balance of the package price is due no later than the day of the ceremony. Non-payment may result in suspension or cancellation of services.
Cancellation requests must be in writing. Refunds are calculated on the deposit paid, excluding the €100 fee.
| Cancellation received | Refund of deposit |
|---|---|
| 14 days or more before the event | 100% of the deposit, less the €100 fee |
| 6 to 13 days before the event | 50% of the deposit, less the €100 fee |
| 5 days or less before the event | No refund, the deposit is forfeited |
Any funds paid on or after the day of the wedding are non-refundable.
Seychelles civil marriage has strict documentary requirements. You are solely responsible for obtaining, verifying, translating where required, and submitting all legal documents within the timeframes we request. We strongly advise you not to book flights or accommodation until we have confirmed in writing that your documents have been reviewed and accepted by the Seychelles Civil Status Office. We accept no liability for costs incurred from arrangements made before you receive that written confirmation. We are a planning and administrative facilitator and do not issue marriage licences or control government decisions, so we are not liable if an application is delayed or refused due to missing, invalid or late documents.
Where a booking is affected by events beyond reasonable control, including severe weather, cyclones, epidemics or pandemics, government action or border closures, we and the provider will do our best to reschedule or offer an alternative. In the case of wedding packages, the €100 consultation fee remains non-refundable.
If you are unsure how this policy applies to your booking, contact us before you book at [email protected] and we will explain it clearly.
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