Cancellation and Refund Policy
When a booking can be changed or cancelled, and what refund applies, including our wedding terms.
This policy explains when a booking can be cancelled or amended, and what refund applies. It forms part of your agreement with SeyBooking.com. Please read it, together with any special conditions shown on your chosen service, before you book. We also recommend holding travel insurance.
How your booking and refund work
Submitting a booking request does not by itself guarantee a reservation. We confirm bookings by email, normally within one to two business days. The cancellation terms below take effect once you submit your reservation. If we cannot confirm your booking for any reason, we refund your payment in full. All refunds are made by bank transfer to the account the payment came from, less any unavoidable bank charges. The provider’s own conditions, and any “special notes” on the service page, apply where they differ from the general terms below.
What can be refunded
- If a service requires a minimum number of travelers and does not reach it, you will be fully refunded or, if you prefer, offered a comparable alternative. A chosen alternative may cost more, in which case the difference is payable.
- Refunds in genuinely exceptional circumstances are considered case by case and may depend on the individual provider.
What cannot be refunded
- Bookings where you fail to appear on the day of the service or departure.
- Any unused part of a booking after it has started, regardless of the reason.
- Instant-confirmation items such as admission tickets, passes and skip-the-line tickets, once confirmed.
Standard cancellation charges
Unless a service page states otherwise, the following applies to tours, activities and similar bookings. Charges are calculated from the date we receive your signed cancellation request relative to the service start date.
| Cancellation received | Refund |
|---|---|
| Less than 6 days before the booking date | Non-refundable |
| 7 to 15 days before the booking date | 50% of the total refunded |
| 16 to 24 days before the booking date | 75% of the total refunded |
| 25 or more days before the booking date | 100% of the total refunded |
Single-day tours and activities: cancel at least 7 days before the start date for a full refund. Admission tickets and skip-the-line passes are excluded. Always check the special notes, as some services are non-refundable.
If a service is due to depart within the next 6 days, we cannot change the departure date or offer a refund. All cancellations must be made directly with SeyBooking.com, not with the provider.
How to cancel
We process cancellation and refund requests within one to seven business days. We cannot accept cancellations by phone or voicemail. A cancellation is only valid once you have completed and signed our cancellation request form and sent it to [email protected], with a short note explaining the reason.
Amendment fees
Changes to a confirmed booking are subject to a minimum amendment fee of USD 10 per change. For single-day bookings this applies to changes made within 7 days of the booking date, and for multi-day bookings within 24 days of the booking date. Amendments are reconfirmed within one to two business days. The following count as amendments:
- Changing the departure date, pick-up time or location.
- Changing the tour or itinerary.
- Changing, adding, removing or replacing a guest.
The USD 10 fee is a minimum. Multiple or last-minute changes may cost more, and paying the fee does not guarantee that a change can be made. For promotional bookings such as “Buy 2, Get 1” offers, cancelling a guest within seven days of departure may attract the penalties shown on the service page; beyond seven days, the USD 10 fee applies per person.
Wedding package terms
Weddings involve advance commitments, so the following terms apply to wedding packages in addition to the general terms above.
Deposit and consultation fee
Your date is held, and a binding agreement formed, when we receive your deposit. The deposit is usually between €150 and €500 depending on your extras, and the exact amount is on your written offer. It includes a fixed €100 consultation and administration fee for the work done before you pay anything: answering your enquiry, checking your date, reviewing your documents and holding the date for you. This €100 fee is non-refundable in all circumstances. The rest of the deposit counts against your price. The balance is due at the coordinator meeting a few days before the wedding, and in every case before the ceremony takes place.
Wedding cancellation charges
Cancellation requests must be in writing, by email or WhatsApp, from one of the people named on the offer. They take effect on the day we receive them, Seychelles time.
| Notice received | What we keep |
|---|---|
| More than 30 days before the wedding | The €100 fee and any official fees already paid. The rest of your deposit comes back |
| 30 to 15 days before | All deposits paid |
| 14 to 8 days before | 50% of the total wedding price |
| 7 days or less before, or no-show | 100% of the total wedding price |
Why these amounts. From the moment your deposit arrives our wedding team holds your week for you alone and turns other couples away. Inside 30 days your file is moving through the Civil Status Office, the flowers, cake and other perishables are ordered and the planning hours are spent. The amounts above are an agreed estimate of that loss at each stage, not a penalty. If we cancel for any reason within our control, you receive everything back, including the €100 fee.
Moving your date. We would far rather move your wedding than lose it. You may move your date once, free of any charge from us, to a new date within twelve months, subject to availability. Everything you have paid moves with you. Only official fees, if your file has to be lodged again, are payable a second time.
Your documents after the wedding. Our standard is to have your certificate and its apostille ready within five working days, not counting weekends and public holidays. If you need to leave sooner we push for 48 to 72 working hours, as a best effort rather than a promise. If you fly before they are ready, we send them by DHL or FedEx at your cost, indicatively €85. Extra original certificates with apostille are €110 for one and €200 for two.
The full wedding terms, including what is and is not included, weather, photography and the legal file, are set out at Wedding Terms & Conditions.
Legal documents and travel
Seychelles civil marriage has strict documentary requirements. You are solely responsible for obtaining, verifying, translating where required, and submitting all legal documents within the timeframes we request. We strongly advise you not to book flights or accommodation until we have confirmed in writing that your documents have been reviewed and accepted by the Seychelles Civil Status Office. We accept no liability for costs incurred from arrangements made before you receive that written confirmation. We are a planning and administrative facilitator and do not issue marriage licences or control government decisions, so we are not liable if an application is delayed or refused due to missing, invalid or late documents.
Events beyond our control
Where a booking is affected by events beyond reasonable control, including severe weather, cyclones, epidemics or pandemics, government action or border closures, we and the provider will do our best to reschedule or offer an alternative. In the case of wedding packages, the €100 consultation fee remains non-refundable.
Need help?
If you are unsure how this policy applies to your booking, contact us before you book at [email protected] and we will explain it clearly.
Questions about this policy?
We will help and assist in every way we can. Message a real person on Mahé and get an honest answer.